Legal Notice
Legal Notice & Store Disclosures
Who we are, where our stoles are made, what we sell, how we handle your money and data, and which U.S. and Canadian laws protect you. Plain language, nothing hidden.
Real Business Identity
Registered Illinois company with a working phone, email, and live chat.
Honest Origin
Every stole is manufactured in India. We never claim otherwise.
Transparent Pricing
Prices in USD with fees and taxes shown before you pay.
Your Rights Protected
Defective or incorrect items are always remedied.
On This Page
Business Identity & Contact Details
The website mygradstoles.com is owned and operated by HRV Enterprises INC LLC, which trades as MyGradStoles. We sell online only and do not operate a public retail storefront.
| Item | Detail |
|---|---|
| Legal company name | HRV Enterprises INC LLC (trading as MyGradStoles) |
| Registered address | 1105 W Cottonwood Ln, Apt 15F, Mount Prospect, Illinois 60056, United States |
| Phone / text | +1 (361) 228-4910 |
| contact@mygradstoles.com | |
| Live chat | Available on mygradstoles.com |
| Support hours | Monday to Friday, 9:00 AM to 6:00 PM Central Time. We aim to reply within 1 business day. Orders can be placed online 24/7. |
| Where we ship | United States and Canada only |
More about us is on our About Us and Contact Us pages.
Scope & Acceptance
This Legal Notice explains the legal terms behind every purchase and visit to mygradstoles.com. It works together with our Terms & Conditions, Privacy Policy, Shipping Policy, and Returns & Refund Policy.
By browsing or ordering, you confirm that you are at least 18 years old, or that a parent or guardian is placing the order for you, and that your shipping address is in the United States or Canada. If a specific policy and this notice ever differ on the same topic, the more specific policy governs for that topic. Nothing in this notice reduces rights that consumer law gives you.
Our Products & Accuracy of Information
Graduation Stoles
Ready-made stoles for graduates, honor groups, and organizations. Browse Graduation Stoles or Shop By Color.
Religious Stoles
Baptism, choir, and ministry stoles. We reproduce the wording and symbols you submit and approve; we do not verify denominational accuracy. View Religious Stoles.
Custom Graduation Stoles
Made to order with names, years, crests, or text by embroidery or direct-to-film printing, always with a digital proof first. Design a stole.
Blank Graduation Stoles
Plain stock stoles with no embroidery or printing, covered by our standard returns policy. Shop Blank Stoles.
- Product titles, descriptions, images, sizes, colors, and prices on each page describe the item you will receive.
- Screens vary, so a color may look slightly different in person. Request a sample at contact@mygradstoles.com if exact shade matters.
- If we discover a pricing or description error, we will contact you before shipping and let you confirm the corrected order or cancel for a full refund.
- Mock-ups and decorative images may show styling or backgrounds that are not included. The product page lists what is in the box.
Manufacturing & Country of Origin
MyGradStoles is a manufacturer based in India and registered in the United States. Our stoles are made in India and shipped to customers in the U.S. and Canada.
- We do not label or advertise any product as "Made in USA" or "Made in Canada."
- Because goods ship internationally, delivery times include customs and carrier handling. See Section 8.
- Our return address for approved returns is provided by our team case by case. Please contact us before sending anything back.
Textile Labeling, Care & Product Safety
United States
- Textile Fiber Products Identification Act and FTC rules: fiber content, country of origin, and manufacturer identity are disclosed on product pages or labels.
- FTC Care Labeling Rule: care instructions are provided for items we sell.
- Flammable Fabrics Act: our stoles are ordinary dress accessories and are not sold as sleepwear or children's flame-sensitive garments.
Canada
- Textile Labelling Act and Regulations: fiber content and dealer identity are disclosed.
- Care labeling follows Canadian textile care symbol practice where applicable.
- Canada Consumer Product Safety Act: we do not knowingly sell prohibited or hazardous products.
Stoles are made from polyester-based or similar fabrics as listed on each product page. If you have a known fabric or dye sensitivity, ask us before ordering. Stoles are not intended as toys or for unsupervised use by small children.
Pricing, Sales Tax & Import Duties
- All prices are in U.S. dollars (USD). Personalization, rush, and shipping charges are displayed before you complete payment.
- Sales tax: we collect and remit state and local sales tax where required by law, calculated at checkout from your delivery address. Marketplace and economic-nexus rules vary by state, and taxes shown at checkout are final.
- Canadian orders: GST/HST/PST/QST and any import duties or brokerage fees are either collected at checkout or disclosed at checkout as payable on delivery. We will clearly say which applies before you pay, so you are never surprised by a carrier bill without warning.
- Promotional prices end on the date shown, and a sale price never applies to an order placed after it ends.
- Rush fees, extra revision fees, and other add-ons are confirmed in writing before they are charged.
Payments & Fraud Prevention
Payments are handled by secure, PCI DSS-compliant third-party payment processors. We never see or store your full card number.
- Your order is charged when it is placed, and bulk or institutional customers may arrange purchase orders by contacting us first.
- We may hold, verify, or cancel an order that looks fraudulent or that includes a billing mismatch, and any amount paid for a cancelled order is refunded.
- If you see a charge you do not recognize, contact us first at contact@mygradstoles.com so we can resolve it quickly. This does not limit your right to dispute a charge with your card issuer.
Shipping, Delivery & Risk of Loss
We ship to all U.S. states and Canadian provinces and territories that carriers serve, using Express, Standard, and Economy options. Exact windows are in our Shipping Policy, and you can follow your parcel on Track Order.
- Standard custom production is 5 to 7 business days from written proof approval, and rush production is about 2 business days, before shipping time.
- We comply with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435): if we cannot ship within the time stated, we notify you and offer a choice to wait or cancel for a prompt refund.
- Delivery estimates are not guarantees, and carrier or customs delays are outside our control, but we will help you trace any late shipment.
- Report transit damage within 48 hours and wrong or defective items within 7 days, with photos, so we can fix them quickly.
- We cannot ship to P.O. boxes in some cases, to other countries, or to addresses outside the U.S. and Canada.
Returns, Refunds & Custom Orders
Blank and ready-made stoles
Returns follow our Returns & Refund Policy, which states the return window, condition requirements, and who pays return shipping.
Custom and personalized stoles
Cancel for a full refund within 24 hours of ordering and before a proof is sent. After production starts, items made to your approved specification are not returnable for change of mind. Details are in our Custom Order Policy.
If the stole is defective, damaged, the wrong product, or does not match the proof you approved, we will replace it or refund you at no cost. These protections apply no matter what else this page says and match your implied-warranty rights under U.S. and Canadian law.
Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.
Intellectual Property, Crests & Takedowns
- Website text, product photography, layouts, and our own designs belong to HRV Enterprises INC LLC and may not be copied without written permission.
- School names, crests, mascots, Greek letters, and religious emblems may belong to others. By uploading artwork you confirm you have the right to use it. We may decline orders that appear to infringe a trademark or copyright.
- Any school or organization names on our site are used only to describe compatibility or an authorized program, and do not imply endorsement unless stated.
- Rights holders can report suspected infringement by emailing contact@mygradstoles.com with the work, the page URL, your contact details, and a good-faith statement. In the U.S. this follows the DMCA, and in Canada the Copyright Act notice-and-notice system.
Privacy & Your Data Rights
Our Privacy Policy is the full statement. In short, we collect only what we need to take payment, make and ship your stole, and support you.
- We do not sell your personal information for money and do not knowingly collect data from children under 13. Parents ordering for a child should place the order themselves.
- U.S. residents in states with privacy laws, including California, Colorado, Connecticut, Virginia, Utah, Texas, and Oregon, may ask to know, access, correct, delete, or opt out of targeted advertising or sharing of their data. We honor opt-out preference signals where the law requires.
- Canadian residents have rights under PIPEDA and provincial laws, including Quebec's Law 25: access, correction, withdrawal of consent, and a contact for privacy complaints.
- Because we manufacture in India, order data needed for production may be processed outside your country. We protect it with contracts and security controls.
- Send privacy requests to contact@mygradstoles.com or call +1 (361) 228-4910. We respond within the time your local law requires, generally 30 to 45 days.
Marketing Emails, Texts & Cookies
- Order, proof, and shipping messages are transactional and are sent regardless of marketing choices.
- Promotional email follows the U.S. CAN-SPAM Act and Canada's CASL: we send them only with consent where required, identify ourselves, and include a working unsubscribe link.
- Marketing text messages follow the TCPA and carrier rules and are sent only with your express consent. Reply STOP at any time.
- Our site uses cookies and similar tools for the cart, site performance, and advertising measurement. You can control non-essential cookies in your browser or any consent banner shown.
Advertising & Online Shopping Standards
We hold our product listings and ads to the same honesty standards we hold our website to.
Accurate listings
- The price, availability, and currency in an ad or product feed match the product page and checkout.
- Product images show the actual item, with no misleading watermarks or promotional text.
- We do not use fake reviews, false urgency, or invented "was" prices.
Honest business practices
- Our contact details, return policy, shipping terms, and business identity are easy to find and consistent across the site.
- We do not sell restricted, counterfeit, or dangerous goods, and we do not ask for payment outside our checkout.
- Reviews on our site come from real customers and are not selectively removed because they are negative.
United States Federal Consumer Law
United States State-by-State Reference
Every state and the District of Columbia has a consumer protection law against unfair or deceptive practices, and these apply to your order alongside this notice. Below are the states where additional rules most often affect an online store like ours. Search to find yours.
| State | Key law | What it means for your order |
|---|---|---|
| All states and D.C. | State UDAP statutes | Protection against false advertising, hidden fees, and deceptive terms. Defective goods are always remedied. |
| California | CCPA/CPRA; Consumers Legal Remedies Act; Online Shopper rules | Rights to know, delete, correct, and opt out of sharing. Clear refund policy disclosure. Product warnings under Proposition 65 are shown if a product requires one. |
| Colorado | Colorado Privacy Act; Consumer Protection Act | Access, delete, correct, and opt-out rights, including universal opt-out signals. |
| Connecticut | CT Data Privacy Act; CUTPA | Privacy rights as above, plus protection against unfair trade practices. |
| Florida | FDUTPA; Florida Telephone Solicitation Act | Deceptive practices protection, and consent is required for marketing texts and calls. |
| Illinois | Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505); Personal Information Protection Act | Our home state. This notice is interpreted under Illinois law unless your state's mandatory protections say otherwise. |
| New Jersey | Consumer Fraud Act; NJ Data Privacy Act | Strong remedies for deceptive practices and privacy rights for residents. |
| New York | General Business Law 349/350; SHIELD Act | False advertising protection and reasonable data security safeguards. |
| Oregon | Oregon Consumer Privacy Act; Unlawful Trade Practices Act | Access, delete, and opt-out rights. |
| Texas | Deceptive Trade Practices Act; TDPSA | Protection against false or misleading claims, and Texas privacy rights including opt-out of targeted ads. |
| Utah | Utah Consumer Privacy Act; Consumer Sales Practices Act | Access, delete, and opt-out rights. |
| Virginia | Virginia Consumer Data Protection Act; Consumer Protection Act | Access, correct, delete, and opt-out rights, with an appeal process. |
| Washington | Consumer Protection Act; My Health My Data Act | Deceptive practices protection. We do not collect consumer health data. |
Other states, including those with newer privacy statutes, apply their own rules. If your state is not listed, contact us and we will honor the rights it gives you.
Canadian Federal Consumer Law
- Competition Act: bans false or misleading representations and drip pricing, so our advertised price includes mandatory fees other than taxes and shipping charges that we disclose clearly.
- Textile Labelling Act: fiber content and dealer identification are disclosed.
- PIPEDA: governs collection, use, and cross-border transfer of personal information for Canadians.
- CASL: commercial emails and texts need consent, clear sender identity, and an unsubscribe method.
- Customs and Excise rules: imports into Canada may carry duties and taxes as disclosed at checkout.
- Language: Quebec customers may ask for key order documents in French at contact@mygradstoles.com.
Canadian Province & Territory Reference
| Province / Territory | Main consumer law | Note |
|---|---|---|
| Alberta | Consumer Protection Act | Internet sales disclosure rules apply; PIPA Alberta governs private-sector privacy. |
| British Columbia | Business Practices and Consumer Protection Act | Distance-sales disclosure; PIPA BC for privacy. |
| Manitoba | Consumer Protection Act | Internet sales rules require clear price and delivery terms. |
| New Brunswick | Consumer Product Warranty and Liability Act | Implied warranty protection applies to all stoles. |
| Newfoundland and Labrador | Consumer Protection and Business Practices Act | Unfair practices protection. |
| Northwest Territories | Consumer Protection Act | General fair-dealing and warranty rules. |
| Nova Scotia | Consumer Protection Act | Disclosure of price and delivery for distance sales. |
| Nunavut | Consumer Protection Act | General fair-dealing and warranty rules. |
| Ontario | Consumer Protection Act, 2002 | Internet agreement rules: we provide required disclosure and an order copy. Remedies apply if required terms are missing. |
| Prince Edward Island | Business Practices Act | Unfair practices protection. |
| Quebec | Consumer Protection Act; Charter of the French Language; Law 25 | Distance contract disclosure, French-language rights, and strong privacy rights including a designated privacy contact. |
| Saskatchewan | Consumer Protection and Business Practices Act | Internet sales and fair practices rules. |
| Yukon | Consumer Protection Act | General fair-dealing and warranty rules. |
Some provinces give consumers extra cancellation or refund rights when required internet-sale information is missing. Where your province gives you a right that this notice does not, your right applies.
Accessibility
We want everyone to be able to shop here. We work toward WCAG 2.1 Level AA standards for the website, in line with the Americans with Disabilities Act, the Accessibility for Ontarians with Disabilities Act, and other applicable accessibility laws.
If you have trouble using any part of the site, tell us at contact@mygradstoles.com or +1 (361) 228-4910, and we will help you place your order another way.
Liability, Force Majeure & Governing Law
Liability
Our responsibility for an order is to correct, replace, or refund it as described in Section 9. We are not liable for indirect losses such as event costs, except where the law does not allow that limit. Nothing here excludes liability that cannot lawfully be excluded, including for death, personal injury, or fraud.
Events beyond our control
Natural disasters, severe weather, carrier or customs disruption, shortages, or labor disputes may delay orders. We will notify you and offer a new timeline, a faster option, or a refund where appropriate.
This notice is governed by the laws of the State of Illinois and applicable U.S. federal law, except that mandatory consumer protections of your own state, province, or territory still apply to you.
Complaints, Disputes & Changes
- Step 1: contact us by phone, email, or live chat with your order number. We aim to respond within 1 business day and to resolve most issues within 7 business days.
- Step 2: if we cannot resolve it, you may use any government or consumer agency, such as your state attorney general, the FTC at ReportFraud.ftc.gov, the Better Business Bureau, or in Canada your provincial consumer affairs office or the Competition Bureau.
- You always keep the right to pursue remedies the law gives you, including small claims court.
- We may update this notice. The date at the top shows the latest revision, and changes will not reduce protections for orders already placed.
Questions About This Notice?
Reach our team before you order or any time after. We reply within 1 business day.
Call or Text
Live Chat
Available on mygradstoles.com
Hours
Mon-Fri, 9:00 AM-6:00 PM Central
Orders online 24/7
HRV Enterprises INC LLC · 1105 W Cottonwood Ln, Apt 15F, Mount Prospect, IL 60056, United States
Effective and last updated September 13, 2026