Frequently Asked Questions
Straight answers about designing, ordering, and receiving your graduation stoles, from custom artwork and digital proofs to shipping, payment, and privacy.
Ordering & Custom Stoles
What kinds of stoles do you offer?
We make graduation stoles for every level, from preschool and kindergarten through high school and university, plus Valedictorian, Salutatorian, Class Officer, First Generation, Nursing, Education, Engineering, Pride, and Religious stoles (including Baptism and Choir). You can browse all of them under Graduation Stoles or shop by color.
Can I design my own stole?
Yes. Our Custom Graduation Stoles page lets you personalize a stole with your own text, names, logos, or crests. We then prepare a free digital proof so you can see your design before it is made.
What are blank stoles?
Blank stoles are our honor stoles without personalization. They come in plain, angled, classic, and tapered finishes, with or without trim, in a wide range of colors. See the full range under Blank Stoles.
How do I choose the right size?
Check our Size Guide before you order. If you are unsure, send us a message and we will help you choose.
Uploads & Digital Proof
What is a digital proof?
A digital proof is a free preview of your personalized stole, created from the details and artwork you submit, so you can review it before production. The rules for approvals and changes are in our Custom Order Policy.
What can I upload for personalization?
You can submit names, text, graduation year, school or organization names, logos, school crests, Greek letters, and religious artwork. You confirm that the artwork is yours or that you have permission to use it. See our Copyright Policy for details.
Is there anything you cannot reproduce?
We may decline designs that copy a brand, league, or organization without authority, use copyrighted characters or artwork, or are hateful or unlawful. If we decline a design, we contact you before production starts. The full list is in our Copyright Policy.
What happens to the files I upload?
We use your files only to create your digital proof and manufacture your order. They are accessible to the staff fulfilling your order, are not used in our marketing without your separate permission, and are routinely deleted after a limited period. Read more in our Privacy Policy.
Pricing & Bulk Orders
Is there a minimum order?
No. You can order a single stole or many.
Do you offer wholesale or bulk pricing?
Yes. Schools, chapters, and organizations can use our Bulk Order page. Terms are in the Bulk Order Policy.
Can I get a sample before placing a big order?
Sample products are available. Contact us and we will tell you what is possible for the stole you have in mind.
Do you have a discount for first-time customers?
Yes. Use coupon code WLCMMGS5 at checkout for 5% off your first purchase.
Shipping & Delivery
Where do you ship?
We ship exclusively to customers in the United States and Canada.
Is shipping free?
Shipping is free on orders above $99. For rates and delivery times, see our Shipping Policy.
Where are the stoles made?
MyGradStoles is owned and operated by HRV Enterprises INC LLC in Illinois, and our stoles are manufactured at our facility in India. Your order is then shipped with international couriers or postal services and delivered by a domestic carrier.
How can I track my order?
Use our Track Order page, or contact us with your order details.
Returns, Payment & Privacy
What is your return, refund, and cancellation policy?
Please read our Returns & Refund Policy and Cancellation Policy. Because custom stoles are made to order, different rules may apply, so please review the Custom Order Policy before you order.
Is my payment information secure?
Yes. Our site uses HTTPS encryption, and card payments are handled by our PCI-DSS-compliant payment processor, so full card numbers are never stored on our servers. See our Payment & Security Policy.
Do you sell my personal information?
No. We do not sell personal information to data brokers. Details on what we collect, including cookies, are in our Privacy Policy and Cookie Policy.
Contact & Support
How do I reach your team?
Call or text +1 (361) 228-4910 or email contact@mygradstoles.com. We are available Monday to Friday, 9:00 AM to 6:00 PM Central time, and aim to reply within 1 business day.
Where can I find your other policies?
All of our policies are listed in the footer under "Our Policies", including our Terms & Conditions, Legal Notice, and Disclaimer.
Still Have a Question?
Our team is happy to help with custom designs, bulk orders, and anything not covered above.
Call or Text
Hours
Mon-Fri, 9:00 AM-6:00 PM CST
We aim to respond within 1 business day
HRV Enterprises INC LLC · 1105 W Cottonwood Ln, Apt 15F, Mount Prospect, IL 60056, United States