Returns, Refunds & Exchanges
Returns, Refunds & Exchanges
A plain-language, complete explanation of when a stole can be returned, when it can't, and exactly how to start a refund, exchange, or defect claim — whether you ordered a blank stole off the shelf or a fully personalized one made just for you.
30-Day Blank Stole Returns
Unused, tagged blank & sample stoles can be returned within 30 days of delivery.
Custom Items Are Final Sale
Personalized, embroidered, and religious-text stoles can't be returned once you approve production — unless we made the error.
Free Fix for Our Mistakes
Wrong item, defect, or a proof mismatch we caused is replaced or refunded at no cost to you.
24-Hour Order Cancellation
Cancel any order within 24 hours, before your proof is sent, for a full refund.
On This Page
Scope & How This Policy Works
This Returns, Refunds & Exchanges Policy ("Policy") is issued by HRV Enterprises INC LLC, doing business as MyGradStoles ("MyGradStoles," "we," "us," or "our"), and explains exactly what happens after delivery for every product line we sell: Graduation Stoles, Religious Stoles, Custom Graduation Stoles, and Blank Graduation Stoles, including every color and finish variation of those lines.
This Policy is written to be read together with — not instead of — our Custom Order Policy, Shipping Policy, Privacy Policy, and Terms & Conditions. Where this Policy and the Custom Order Policy both address the same product line, the more specific rule for that situation governs.
Every order placed through mygradstoles.com — individual, family, faculty, student-organization, and bulk/institutional orders alike — is covered by this Policy from the moment an item is delivered (or, for cancellations, from the moment an order is placed). Where a product is unadorned and stock (see Section 3) versus made specifically for you (see Section 4), the return outcome is genuinely different, and we explain both paths in full below rather than leaving it ambiguous.
MyGradStoles is owned and operated by HRV Enterprises INC LLC, a company registered in Mount Prospect, Illinois. Our stoles are manufactured at our production facility and shipped from fulfillment locations that serve the United States and Canada. Because a small number of eligible returns may need to go back to a domestic (U.S.) returns location while others, in limited cases, must go back to our production facility, we do not print one universal return address on this page — we will always confirm the correct return address, and who pays for return shipping, in writing before you send anything back. See Section 7 for full detail.
Return Eligibility at a Glance
The single biggest factor in whether an item can be returned is whether it was made specifically for you. Here is exactly how every product line breaks down, in one place, before you read the detail sections below.
| Product Line | Change-of-Mind Return | Our Error / Defect | Governing Section |
|---|---|---|---|
| Blank Graduation Stoles (all colors, finishes & trims) | 30 Days | Always Covered | Section 3 |
| Sample Products | 30 Days | Always Covered | Section 3 |
| Custom Graduation Stoles (names, dates, crests, Greek letters) | Final Sale After Approval | Always Covered | Section 4 |
| Religious Stoles (Baptism & Choir, with text/symbols) | Final Sale After Approval | Always Covered | Sections 4 & 5 |
| Shop-By-Color Stoles, undecorated | 30 Days | Always Covered | Section 3 |
| Shop-By-Color Stoles, with any name/text/emblem added | Final Sale After Approval | Always Covered | Section 4 |
| Sale, Clearance & Bulk/Institutional Orders | See Section 13 | Always Covered | Section 13 |
"Always Covered" means: regardless of product line, an item that does not match what MyGradStoles agreed to produce, that arrives defective or damaged, or that was shipped incorrectly, is never final sale — see Section 11.
Blank & Sample Stoles — 30-Day Return Window
Blank Graduation Stoles and sample products are stock merchandise — undecorated, not made to order, and not personalized to you. Because we can resell an unused blank stole to another customer, we offer a genuine 30-day, no-fault return window on these items.
The 30-Day Window
You have 30 calendar days from the date your package is marked delivered to request a return of a blank or sample stole for any reason, including a simple change of mind. This applies to every color, finish, and trim variation listed under Shop By Color and Blank Graduation Stoles, as long as no personalization was added to the order.
Condition Requirements
- Unworn, unwashed, and unused
- Original manufacturer tags still attached
- Returned in the original packaging where possible
- Free of odor, stains, pet hair, or visible wear
A handful of states — including California and New York — legally require online sellers to either honor a posted refund window of a specific minimum length or clearly and conspicuously disclose a "no refund" policy at the time of sale; sellers who fail to disclose a policy are treated as if a statutory default return period applies. We avoid that ambiguity entirely by publishing one clear, generous 30-day window for every stock item, for every customer, regardless of which state or province you order from. See Sections 15–18 for the state- and province-specific detail.
Custom, Personalized & Embroidered Stoles — Final Sale
Custom Graduation Stoles, and any stole from any of our other product lines that has a name, graduation year, school crest, Greek letters, honor-society insignia, or any other personalization added to it, are built specifically for you after you approve a free digital proof. Full detail on the proofing and approval process lives in our Custom Order Policy; this section explains what that means for returns.
Once you approve your digital proof and production begins, your custom stole is manufactured to your exact specifications and cannot be resold to anyone else. For that reason — and consistent with how custom-made goods are treated under U.S. and Canadian consumer law (see Sections 15 and 17) — we do not accept returns or refunds on personalized items for reasons of preference, sizing regret, or a change of mind after production has started.
If the finished stole doesn't match the proof you approved, arrives with a manufacturing defect, or is the wrong item or quantity, that is always covered under Section 11 regardless of how customized the item is. Custom items are only final sale when the product matches what you approved and the "mistake," if any, originated with information you submitted — see Section 5 of our Custom Order Policy for how spelling and text accuracy responsibility is shared.
You can still cancel a custom order penalty-free before it reaches this point — see Section 12 for the 24-hour cancellation window that applies before your proof is sent.
Religious Stoles — Sacred & Denominational Text
Religious Stoles — including Baptism Stoles and Choir Stoles — follow the same final-sale rule as Section 4 whenever they include a personalized name, date, ministry or church name, Scripture reference, or denomination-specific symbol.
A stole embroidered with consecrated Scripture text, a specific ministry name, or denomination-specific liturgical wording cannot be resold to another customer or another congregation once produced — the item is meaningful precisely because it is not generic. We ask that your officiant, church office, or ministry leader confirm the wording and imagery on your digital proof before you approve it, since we manufacture exactly to the text and symbols you submit and approve.
If MyGradStoles mis-embroiders or misprints the text or imagery you approved, or the item arrives damaged or defective, that is fully covered under Section 11 at no cost to you, regardless of the religious or denominational content involved.
How to Start a Return, Exchange, or Refund Request
Starting a request takes one email or one call — here's exactly what happens from there.
Contact Us With Your Order Number
Email contact@mygradstoles.com or call/text +1 (361) 228-4910, and put your order number in the subject line or at the start of the message so we can find your order quickly.
Tell Us What Happened Photos Help
Let us know whether you're requesting a change-of-mind return (blank/sample items only), an exchange, or reporting damage, a defect, or the wrong item. For damage, defects, or wrong items, attach clear photos or a short video — this lets us resolve most claims without asking you to ship anything back first.
We Confirm Eligibility
We reply, typically within 1 business day, confirming whether your item qualifies, what condition it needs to be in, and — if a physical return is needed — the correct return address and who covers the shipping cost (see Section 7).
Ship It Back (If Applicable)
Pack the item securely, include your order number inside the package, and ship it to the address we provided. Keep your shipping receipt and tracking number until your refund or exchange is complete.
We Inspect & Process
Once we receive and inspect the item (Section 8), we issue your refund, replacement, or exchange and confirm it by email. See Section 9 for exact refund timing.
Return Shipping & Return Address
Change-of-Mind Returns (Blank/Sample Items)
Because these are customer-initiated, discretionary returns, the customer is responsible for return shipping costs unless we tell you otherwise in writing for your specific order. We do not currently charge a restocking fee on these returns (see Section 8). We will provide the exact return address for your order once your request is approved — we do this per-order rather than printing one fixed address here, since the correct facility can differ depending on your item and location.
Our Error, Defect, or Wrong Item
When MyGradStoles is responsible for the issue, we cover 100% of the return shipping cost — we will either send you a prepaid return label or reimburse a reasonable shipping cost you incur, and we will confirm which option applies to your order before you ship anything.
Always wait for our written confirmation of your return address and eligibility before mailing anything. An item shipped to the wrong facility, without prior confirmation, may be delayed or lost in transit, and we cannot guarantee it will be matched back to your order.
Inspection & Restocking Fees
- Every returned item is inspected against the condition requirements in Section 3 (unworn, unwashed, tags attached) before a refund or exchange is issued.
- MyGradStoles does not currently charge a restocking fee on eligible blank or sample stole returns.
- If this ever changes for a specific category (for example, very large bulk-quantity returns), the exact percentage will always be disclosed to you in writing before you ship the item back, and it will never be deducted without advance notice.
- If an item fails inspection (worn, washed, missing tags, or otherwise not in the condition it was shipped in), we will contact you with photos and offer to ship it back to you at your cost, rather than silently reducing your refund.
Refund Method & Timing
Refunds are always issued to your original payment method — we do not force store credit for an eligible refund unless you ask for it instead.
- Once your return passes inspection (or, for defect/error claims resolved by photo evidence alone, once we confirm the claim), we issue your refund within 2–4 business days.
- From there, your bank or card issuer typically takes another 3–7 business days to post the refund to your statement — a total of roughly 5–10 business days is typical start to finish.
- You'll receive an email confirmation the moment your refund is issued on our end, including the amount and method.
- Original shipping charges are refunded only when the return is due to our error, a defect, or a wrong item — not for change-of-mind returns of blank/sample stock.
Exchanges
Exchanges follow the same eligibility rule as returns: they are only available on blank and sample stoles, since a custom or personalized item cannot be "exchanged" for a different color or size without producing an entirely new item from scratch.
Blank Stole Color or Finish Swap
Within the same 30-day window described in Section 3, you can exchange an unused, tagged blank stole for a different color, finish, or trim of equal value. If the new item costs more, we'll invoice the difference; if it costs less, we'll refund the difference to your original payment method.
Custom & Religious Stoles
If you want a different color, text, or design on a custom item before you approve your digital proof, that's simply a free revision (see our Custom Order Policy, Section 6) — not a post-delivery exchange. Once a custom item is approved and produced, it cannot be exchanged for a different design, only replaced or refunded under Section 11 if we made an error.
Wrong Item, Shipping Damage & Manufacturing Defects
This is the one category of return that applies to every product line, without exception — blank, custom, or religious.
What Counts, and What We Ask For
- The item you received doesn't match what you ordered or approved (wrong color, wrong text, wrong product)
- The item arrives with a manufacturing flaw (loose stitching, misaligned embroidery, fabric fault)
- The item arrives damaged from transit
- Clear photos or a short video showing the issue, plus your order number
Contact us within 7 days of receiving your order for wrong-item or defect claims. For damage discovered after you've accepted the package, report it within 48 hours of accepting delivery so we can file a timely carrier claim where needed — see our Shipping Policy for the carrier-claim process.
| Situation | Who Is Responsible | Resolution |
|---|---|---|
| Finished stole doesn't match your order or approved proof | MyGradStoles | Free replacement or full refund, your choice |
| Item arrives defective, damaged, or with a manufacturing flaw | MyGradStoles | Free replacement or full refund |
| Wrong product or wrong quantity shipped | MyGradStoles | Free correction shipment or refund |
| Blank/sample item returned for change of mind, in eligible condition, within 30 days | Customer-initiated | Refund to original payment method (see Sections 3 & 9) |
| Spelling/date/text error present in the customer-approved digital proof | Customer | Billable reprint; not eligible for free correction |
| Package damaged in transit | Carrier / claims process | Report within 48 hours of accepting the package — see Shipping Policy |
Cancelling an Order Before Production Begins
A cancellation is different from a return — it stops an order before anything is manufactured or shipped, and it's available on every order type, including custom and religious stoles.
- You may cancel any order for a full refund if you do so within 24 hours of placing it, and before we've sent you a digital proof (for custom items) or begun packing (for stock items).
- To cancel, email contact@mygradstoles.com, call or text +1 (361) 228-4910, or use live chat with your order number.
- After 24 hours, or once a digital proof has been sent (whichever comes first), cancellation of a custom order is handled at our discretion, since design work may already be underway — we'll always tell you plainly whether a partial refund, store credit, or no refund applies before finalizing anything.
- Stock/blank orders can generally still be cancelled any time before they ship — contact us and we'll confirm whether your order has entered packing yet.
Full detail on the proof-and-approval timeline for custom orders is in Sections 3 and 8 of our Custom Order Policy.
Sale, Clearance & Bulk/Institutional Orders
Sale & Clearance Items
Items marked as sale, clearance, or final-sale inventory at the time of purchase are non-returnable for change of mind, and this will always be clearly stated on the product page and at checkout before you pay. Defects, damage, and wrong-item claims under Section 11 still apply in full to sale and clearance items.
Bulk & Institutional Orders
Bulk orders of blank stoles follow the same 30-day window as individual orders, subject to the same condition requirements. Bulk orders that include any personalized roster of names, dates, or crests are treated as custom orders under Section 4 and are final sale once the authorized ordering contact approves the master proof, consistent with Section 16 of our Custom Order Policy. Visit our Bulk Order page for details on placing a group order.
Chargebacks & Payment Disputes
We would always rather resolve a problem directly than have you go through your bank, and in our experience it's faster for you too — most refund and replacement decisions above are handled within 1 business day of first contact.
Before opening a chargeback or payment dispute with your bank or card issuer, we ask that you reach out to us at contact@mygradstoles.com or +1 (361) 228-4910 so we have the chance to make it right. That said, nothing in this Policy limits, delays, or waives your legal right to dispute a charge with your card issuer or bank at any time — that right belongs to you under federal and state/provincial law, and we will never suggest otherwise or condition a refund on you agreeing not to exercise it.
If a chargeback is filed for an order where we already issued a refund or replacement, please let us know so we can provide documentation to your bank promptly and avoid unnecessary delays on both sides.
Your Consumer Rights — United States
MyGradStoles is a U.S.-registered company, and this Policy is written to operate within the federal and state consumer protection framework that governs online returns and refunds in the United States — not around it.
U.S. State-by-State Return & Refund Reference
Every U.S. state and the District of Columbia has its own consumer protection ("UDAP") statute. Our 30-day return window and clearly disclosed final-sale terms are designed to meet or exceed the return-transparency expectations of every one of them. Use the search box to find your state.
| State | Governing Consumer Protection Statute | Return & Refund Note |
|---|
Your Consumer Rights — Canada
Canadian customers are protected by a combination of federal law and the consumer protection statute of their own province or territory. We honor both when it comes to returns and refunds.
Canada Province & Territory Return & Refund Reference
| Province / Territory | Governing Consumer Protection Statute | Return & Refund Note |
|---|---|---|
| Alberta | Consumer Protection Act (Alberta) | 30-day blank-stole returns honored; custom/special-order goods excepted once production begins |
| British Columbia | Business Practices and Consumer Protection Act | Distance-sale disclosure rules apply; custom-goods exception applies once work has started |
| Manitoba | Consumer Protection Act (Manitoba) | Distance-sale disclosure required; custom-made goods excepted from cancellation once production starts |
| New Brunswick | Consumer Product Warranty and Liability Act / Business Practices Act | Implied warranty protections apply regardless of custom-order status |
| Newfoundland & Labrador | Consumer Protection and Business Practices Act | Special-order goods exception recognized once seller performance has started |
| Nova Scotia | Consumer Protection Act (Nova Scotia) | Disclosure of return/cancellation terms required; custom-goods exception applies post-approval |
| Ontario | Consumer Protection Act, 2002 | Internet agreement disclosure rules apply pre-purchase; custom-made goods exception applies once production begins |
| Prince Edward Island | Business Practices Act (PEI) | General unfair-practices protections apply; implied warranty always preserved |
| Québec | Consumer Protection Act (CQLR c. P-40.1) | Distance-contract disclosure & French-language rights apply — see Section 17 |
| Saskatchewan | Consumer Protection and Business Practices Act | Custom/special-order exception applies once production begins |
| Northwest Territories | Consumer Protection Act (NWT) | General unfair-practices and warranty protections apply |
| Nunavut | Consumer Protection Act (Nunavut) | General unfair-practices and warranty protections apply |
| Yukon | Consumer Protection Act (Yukon) | General unfair-practices and warranty protections apply |
This table is provided for general informational transparency and is not legal advice. Statute names and interpretations may be updated by provincial legislatures; consult your provincial consumer affairs office for the current, authoritative text of your province's law.
Limitation of Liability & Force Majeure
Our Commitment
Within the protections described in Sections 15–18, our liability for any order is limited to correcting a manufacturing error, replacing a defective item, or refunding the amount paid for that item, as described in Section 11. We are not liable for indirect, incidental, or consequential damages (such as event costs or lost wages) arising from a delayed, defective, or returned order, except where such liability cannot be limited under applicable law.
Force Majeure
MyGradStoles is not responsible for return or refund delays caused by events beyond our reasonable control, including natural disasters, extreme weather, carrier disruptions, customs processing, material shortages, or labor disputes. If such an event materially delays processing your return or refund, we will notify you and keep you updated on a revised timeline.
Changes to This Policy
We may update this Policy from time to time to reflect changes in our operations, legal requirements, or business practices. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will not be applied retroactively to reduce the return, refund, or exchange protections you were offered at the time you placed your order.
Need to Start a Return or Report a Problem?
Send us your order number and, if relevant, a couple of photos — most requests are confirmed within 1 business day.
Call or Text
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Available on mygradstoles.com
Business Hours
Mon-Fri, 9:00 AM-6:00 PM CST
Orders accepted online 24/7
We aim to respond to every inquiry within 1 business day.
HRV Enterprises INC LLC · 1105 W Cottonwood Ln, Apt 15F, Mount Prospect, IL 60056, United States