Shipping Policy
Shipping & Delivery Policy
Exactly where your stole is made, how long production takes, what it costs to ship from India to your door in the U.S. or Canada, and what to expect at customs along the way.
5-7 Day Production
Separate from shipping — every stole is made to order after your proof is approved.
Ships From India
Every order is an international shipment — customs disclosures apply to all orders.
Free Shipping $99+
Three paid speeds otherwise: Economy, Standard, and Express.
Real Tracking
Every order gets a tracking number the moment it leaves our facility.
On This Page
Scope & Where We Ship
This Shipping Policy explains how HRV Enterprises INC LLC, doing business as MyGradStoles, ships Graduation Stoles, Religious Stoles, Custom Graduation Stoles, and Blank Graduation Stoles. We currently ship exclusively to the United States and Canada — we do not ship to any other country at this time.
This Policy should be read together with our Returns & Refund Policy and the Custom & Personalized Order Policy governing custom and personalized items.
Where Your Order Ships From
MyGradStoles is operated by HRV Enterprises INC LLC, a company registered in Mount Prospect, Illinois, USA. Our stoles are manufactured and embroidered at our production facility in India, and every order ships directly from India as an international shipment to your address in the United States or Canada. We do not currently maintain a U.S. or Canadian warehouse, so no order ships domestically within either country — this is true for every product line, including Blank Graduation Stoles.
Because every shipment crosses an international border, the customs, duties, and delivery-time information in this Policy (Sections 9–10) applies to all orders, not just some — please read those sections before you order, especially if your ceremony date is fixed.
Order Cut-Off Time
Daily Cut-Off
2:00 PM CST
Monday through Friday (GMT-06:00, Chicago time). Orders placed after this time, or on a weekend or U.S. federal holiday, are treated as received the next business day.
Production Time — Separate From Shipping Time
Every stole — including Blank Graduation Stoles — is made to order. Our standard production time is 5-7 business days (Monday–Friday), counted from your order date for blank items, or from your written digital-proof approval for Custom Graduation Stoles and Religious Stoles (see our Custom & Personalized Order Policy for the proofing process). Only once production is complete does your order ship and the transit times in Sections 7–8 begin.
Example: an approved custom order with Standard shipping to the U.S. can be expected in roughly 5-7 business days of production, plus 6-9 days of transit — about 11-16 calendar days total before accounting for weekends, customs processing, or peak-season extensions (Section 13).
The Full Order Journey
1. Order Placed
Received before 2:00 PM CST on a business day, your order enters production that same day; otherwise it starts the next business day.
2. Digital Proof & Approval Custom Orders Only
Custom Graduation Stoles and Religious Stoles pause here until you approve a digital proof — production time (Section 4) starts counting from that approval.
3. Manufactured in India
Your stole is embroidered/printed and quality-checked at our facility — this is the 5-7 business day production window.
4. Exported & Cleared Through Indian Customs
Your package is handed to our international courier/postal partner and cleared for export — a tracking number is generated at this point.
5. Arrives & Clears U.S./Canadian Customs
Your package enters your destination country and clears customs — this is where the duties described in Sections 9-10 may be assessed.
6. Final-Mile Delivery
A domestic carrier completes delivery to your street address, applying the transit-time estimate for your chosen shipping speed (Sections 7-8).
Shipping Methods, Carriers & Costs
Shipping cost is calculated automatically at checkout based on your chosen speed and cart total. All transit-time ranges below begin once your order leaves our India facility (i.e., after the production time in Section 4).
| Shipping Speed | Transit Time (After Production) | Flat Rate |
|---|---|---|
| Express Shipping | 3-6 business days | $29.00 |
| Standard Shipping | 6-9 business days | $18.99 |
| Economy Shipping | 9-15 business days | $9.99 |
| Any speed, orders $99+ | Same transit times as selected | Free |
Free Shipping Threshold
Any order with a merchandise subtotal of $99.00 or more ships free at the shipping speed you select at checkout. The threshold is based on product subtotal before tax; it is not reduced by promotional discount codes unless stated otherwise at checkout.
Carriers We Use
Depending on destination, package weight, and shipping speed selected, your order may move through a combination of an international courier or postal service for export from India (which can include providers such as DHL Express, FedEx, UPS, or India Post/Speed Post) and a final-mile domestic carrier in your country (such as USPS in the United States or Canada Post in Canada). The specific carrier used for a given shipment is shown on your tracking confirmation once your order ships.
Estimated Delivery Times — United States
Express
5-7 + 3-6 days
Production plus transit, before customs or peak-season extensions. Fastest option for a fixed ceremony date.
Standard
5-7 + 6-9 days
Our most popular option, balancing cost and delivery speed.
Economy
5-7 + 9-15 days
The lowest-cost option — order well ahead of your ceremony date if selecting this speed.
Estimated Delivery Times — Canada
Express
5-7 + 3-6 days*
*Plus any additional time for Canadian customs clearance (Section 10), which can extend beyond the transit window shown.
Standard
5-7 + 6-9 days*
*Canadian customs clearance timing varies by province and entry point; see Section 10.
Economy
5-7 + 9-15 days*
*Economy/postal shipments to Canada can see longer, less predictable customs hold times than courier shipments.
Because our shipments originate in India rather than the United States, they do not qualify for CUSMA/USMCA's elevated Canada–U.S. de minimis thresholds — see Section 10 for what this means for your order.
Customs, Duties & Import Taxes — United States
Customs duty now applies to every shipment, regardless of value
U.S. Customs and Border Protection suspended the historic "de minimis" exemption that once let shipments under $800 enter duty-free. As of this Policy's effective date, that suspension applies to shipments from every country, including India, with no minimum order value exempt. This means U.S. Customs duties and formal/informal entry requirements may apply to your order regardless of how much you spend, including orders well under $99.
Because you selected Delivered Duty Unpaid (DDU) at the carrier level, any customs duties, tariffs, or associated processing fees assessed on your shipment are collected from you directly by the carrier or U.S. Customs and Border Protection, separately from the price and shipping cost you paid MyGradStoles at checkout. We do not collect or remit these charges on your behalf, and we cannot predict the exact amount in advance, since it depends on the product's customs classification, declared value, and U.S. trade policy in effect at the time your shipment clears customs.
As the recipient of an international shipment into the United States, you are generally treated as the importer of record responsible for any duties owed, consistent with U.S. Customs and Border Protection practice for consumer imports. If you are unsure what this means for a specific order, contact contact@mygradstoles.com before ordering, or consult CBP.gov directly.
Customs, Duties & Import Taxes — Canada
Canada's low-value shipment exemption depends on where a shipment is sent from, not just its value. The higher CAD $40 (tax-free) and CAD $150 (duty-free) courier thresholds negotiated under CUSMA/USMCA apply only to shipments sent from the United States or Mexico.
Shipments from any country other than the United States or Mexico — including our shipments from India — are only exempt from Canadian duties and the GST/HST/PST described in Section 18 if the shipment's value for duty is CAD $20 or less. Almost every MyGradStoles order exceeds this amount, so you should expect Canadian customs duties and sales tax to apply to your order. As with U.S. shipments, you selected Delivered Duty Unpaid (DDU): the Canada Border Services Agency (CBSA) or the delivering carrier will collect any applicable duties and taxes from you directly, separately from what you paid MyGradStoles at checkout, typically before or upon delivery.
The amount owed depends on the product's tariff classification, declared value, and your province's tax rate (Section 18). We declare an accurate value for customs purposes on every shipment, consistent with Canadian and U.S. law; we cannot under-declare value to reduce your duties, and any request to do so will be declined.
Order Tracking
- Once your order leaves our facility in India, you'll receive a shipping confirmation email with a tracking number.
- Visit our Track Order page and enter your order number and email to see live status.
- You can also track directly on the carrier's own website using the tracking number provided.
- Because your package changes carriers between India and your destination country, tracking may briefly show no updates around the customs-clearance step in Section 5 — this is normal for international shipments and not necessarily a sign of a problem.
P.O. Boxes & APO/FPO/DPO Military Addresses
Because most international couriers (used for our Express and Standard speeds) require a physical street address and cannot deliver to a P.O. Box or APO/FPO/DPO address, orders to those address types may need to route through postal-only service (closer to our Economy timeline), may take longer than the estimate shown at checkout, or in some cases may not be deliverable at all. If you only have a P.O. Box or military address, please contact contact@mygradstoles.com or call +1 (361) 228-4910 before ordering so we can confirm the best shipping option, or provide an alternate physical address if one is available to you.
Graduation Season & Holiday Delays
Both production and shipping timelines can extend beyond the estimates above during predictable high-volume periods.
May–June Graduation Rush
Our highest-volume period. Production time can extend beyond the standard 5-7 business days, and international carriers and customs offices in both India and your destination country also see seasonal volume increases. Order as early as possible, and consider Express shipping if your ceremony date is fixed.
Indian, U.S. & Canadian Holidays
Our facility observes major Indian public holidays (including Diwali), and carriers observe holidays in India, the U.S., and Canada. Orders placed shortly before any of these dates may see production or customs-clearance delays on both ends of the journey.
Lost, Stolen & Delayed Packages
| Situation | What To Do | Typical Resolution |
|---|---|---|
| Tracking shows "Delivered" but you never received it | Check with neighbors/household members and your building's mailroom first, then contact us within 7 days of the delivered scan | We open a carrier investigation; replacement or refund if confirmed lost/stolen |
| Tracking has not updated in 10+ business days | Contact contact@mygradstoles.com with your order number | We open a trace with the carrier and update you with findings |
| Package stuck in customs beyond normal timeframes | Contact us — we can advise whether action is needed on your end (e.g., a customs form) or ours | Case-by-case; may require your cooperation with CBP/CBSA |
| Package confirmed lost by the carrier | We are notified via the carrier's investigation | Free replacement or full refund, your choice |
We are not able to open a lost-package investigation until the carrier's own minimum time-in-transit has elapsed, since packages sometimes resume movement mid-investigation. This does not reduce your rights — it only reflects how carrier claims processes work.
Incorrect or Undeliverable Addresses
Please double-check your shipping address at checkout, and again when you approve a digital proof for a custom order. Because your package ships internationally and cannot be redirected mid-transit, we are not liable for delivery delays, additional shipping charges, or non-delivery caused by an incomplete, incorrect, or outdated address you provided.
If a package is returned to us by the carrier as undeliverable due to an address error, we will contact you to arrange reshipment at your cost, or to process a refund for the merchandise (less original shipping costs and any return shipping fees charged to us by the carrier).
Damaged Packages on Arrival
Please inspect your package before accepting it and again as you unbox it. If you find damage, gather photos or video of the box and item, then contact us within 48 hours of accepting the package. Wrong-item claims should be reported within 7 days of receipt. Full details on the claims and replacement process are in our Returns & Refund Policy.
U.S. Sales Tax & State Considerations
Separate from any customs duty described in Section 9, applicable U.S. state and local sales tax is calculated at checkout based on your shipping address, consistent with each state's economic nexus rules following South Dakota v. Wayfair, Inc. (2018). Sales tax is a domestic tax obligation distinct from a customs duty and is collected by MyGradStoles at checkout where required, rather than by a carrier at delivery.
As a company registered in Illinois, we collect Illinois sales tax on orders shipped to Illinois addresses in accordance with the Illinois Department of Revenue's requirements, in addition to any other state's tax where we have established nexus.
Canada Province & Territory Tax Reference
The rate of GST/HST/PST applied when your package clears Canadian customs (Section 10) depends on your destination province or territory. Use the search box to find yours.
| Province / Territory | Applicable Tax at Import | Combined Rate* |
|---|
*Rates shown are the general consumption tax rates published by the CRA/CBSA as a reference and may change; the rate actually applied to your shipment is determined by CBSA at the time of import. This is not tax advice.
Force Majeure & Changes to This Policy
Beyond Our Control
We are not responsible for delays caused by events beyond our reasonable control, including customs policy changes, port congestion, carrier network disruptions, extreme weather, natural disasters, or labor disputes affecting India, the United States, or Canada. Where such an event materially delays your order, we will notify you and work with you on a revised timeline, an upgraded shipping speed, or a refund where appropriate.
Changes to This Policy
Customs and trade rules — especially the U.S. de minimis and Canadian import framework described in Sections 9-10 — can change with little notice. We review and update this Policy whenever those rules materially change, and the "Last Updated" date above reflects the most recent revision. Where possible, we will flag material changes affecting orders already in transit.
Questions About Your Shipment?
Our team can help with tracking, customs questions, or choosing the right shipping speed for your ceremony date.
Call or Text
Track Your Order
Business Hours
Mon-Fri, 9:00 AM-6:00 PM CST
Orders accepted online 24/7
We aim to respond to every inquiry within 1 business day.
HRV Enterprises INC LLC · 1105 W Cottonwood Ln, Apt 15F, Mount Prospect, IL 60056, United States